Exchange an Online Ticket Purchase

Modified on Mon, 2 Mar, 2020 at 2:19 PM

If a guest purchases a ticket online that they will not be able to use, the price of the unused online ticket may be applied toward the purchase of a new ticket. This solution is only available if the guest shows up in person with a valid, unused online ticket voucher. If this solution is unacceptable to a guest, they should be told to contact Guest Services via email.

1. Open Sales
If Sales is not already running, start it and swipe your Employee ID at the login screen.
2. Add Ticket Items to the Sale
Add the new ticket items to the sale that the guest will use that day.
3. Click the Ticket Inquiry Button
4. Locate the Scan Number
Scanning a voucher's barcode will NOT work on the Ticket/Pass Lookup dialog. You must locate the text underneath the barcode following %A.
5. Type the Scan Number in the Ticket/Pass Lookup dialog
Type the characters after the %A and press OK.
6. Verify That the Voucher Has Not Been Used
Check the "Last Use" information on the Ticket Information screen. If there is a date and time listed, the voucher has already been used and the transaction should be cancelled.
7. Refund the Voucher
Press the Refund button on the Ticket Information dialog. If the voucher is not valid, a warning will appear and the transaction should be cancelled. If the voucher is valid, the purchase price will be subtracted from the sale.
8. Add Additional Items to the Sale If Necessary
If the original voucher purchase was for a dollar amount greater than the new ticket item(s), add additional items to the sale. No refunds can be given for ticket exchanges. If the guest does not need or want additional items, use the "Ticket Open Revenue" item and type the amount necessary to make the sale total zero dollars.
9. Press the Finalize Button
10. Finalize the Transaction
If an additional payment was necessary, select the payment type and amount. If the transaction was zero dollars, press the OK button on