Refund a $0 Remote Ticket

Modified on Mon, 2 Mar, 2020 at 2:20 PM

A guest with a "remote ticket" that shows a $0 purchase price through a Sales Ticket Inquiry can be helped in three different ways. In order of preference:

1. Tell the guest to return another day and explain to the guest the valid dates of the ticket.
2. Offer the guest a Snow Check and follow the steps below to add the negative value of the ticket to the sale before adding the Snow Check.
3. Offer the guest a refund following the steps below.

1. Press F10 in Sales
The F10 key on the keyboard will open the swipe injection dialog.
2. Type %A
Type %A in the swipe injection dialog (this prefix will alert sales that you are about to scan an access record).
3. Scan the Ticket
Scan the barcode on the ticket to enter the encrypted access number into the swipe injection dialog.
4. Press OK Twice
Press OK on the swipe injection dialog. Sales will autosell the redemption item to the correct account. Press OK to confirm the sale of the redemption item.
5. Press OK Again
Confirm that you want to charge the account if you're warned that account charges will exceed available credit. Sales will print a redemption ticket.
6. Do a Ticket Inquiry
Press the ticket inquiry button and scan the barcode on the redemption ticket.
7. Press Refund
When the ticket information dialog appears after running the ticket inquiry, double check the amount paid. It will be the amount the 3rd party will compensate us for the ticket. The guest may have paid more or less than this amount to the 3rd party for the ticket, but this is the actual dollar amount we will collect and the only value that can be given to the guest. Press the refund button to subtract this amount from the sale.
8. Select the Redemption Item and Deselect the Account
When Sales adds the item to the sale to be refunded it associates it with the 3rd party account. Click the account button to remove the account from this transaction, then click OK to confirm.
9. Complete the Sale
Either add a Snow Check to the sale with a value equal to the ticket refund, or finalize the sale as a refund.