If a guest has lost a gift card, it may be possible to look up the missing card and exchange it for a new one. Never re-print a gift card that has been lost. The following procedure will void the old card and issue a new one, tying it to the existing invoice.
  1. Guest Lookup Button.png

    1. Start a Guest Lookup

    In Sales, press the Guest Lookup Button.
  2. Guest Lookup Dialog.png

    2. Search for the Guest

    Type several letters of the guest's first and last name, then press the enter key on the keyboard. Select the correct guest if necessary.
  3. Pass Inquiry Button.png

    3. Do a Pass Inquiry

    Press the Pass Inquiry Button.
  4. Pass Information Dialog with Gift Card.png

    4. Find the Gift Card

    Look in the Pass Inquiry Dialog for the missing gift card. The far right column will show the remaining balance. Press the OK button to select the Gift Card.
  5. Pass Information Dialog.png

    5. Modify the Gift Card

    On the Pass Information Dialog, press the Modify button.
  6. Modify Pass Dialog.png

    6. Void the Pass Item

    On the Modify Pass Dialog, type your operator ID in the Voided By field, and type LOST in the Voided For field. PRESS THE VOID BUTTON.
  7. Pass Dialog VOID.png

    7. Save the Voided Pass Item

    AFTER PRESSING THE VOID BUTTON, the button will now read "Un-void." Press OK on the Pass Dialog.
  8. Set Guest Button.png

    8. Sell a New Gift Card

    Add an Open Price Gift Card to the sale and press the Set Guest Button.
  9. Guest Lookup Dialog.png

    9. Search for the Guest

    Type several letters of the guest's first and last name, then press the enter key on the keyboard. Select the correct guest if necessary.
  10. Pass Check Dialog.png

    10. Accept the Warning

    You will be informed that the guest already has a valid pass of this type. Press OK.
  11. Information Dialog Debitware Tab.png

    11. Look Up the Old Invoice

    On the Guest Information Dialog, select the Debitware Tab and click on the Lookup button in the Invoice section.
  12. Debitware Invoice Lookup Dialog.png

    12. Lookup the Invoice

    On the Debitware Invoice Lookup dialog, press the Find Guest Invoices Button. You may have to select the correct guest again.
  13. Debitware Pass Inquiry Dialog.png

    13. Select the Previous Gift Card

    On the Pass Inquiry Dialog, select the previous Gift Card and press OK.
  14. Debitware Invoice Lookup Dialog Filled.png

    14. Confirm the Invoice

    The Debitware Invoice Lookup Dialog will now show the invoice associated with the lost Gift Card and the balance remaining. If the balance matches the amount that you looked up earlier, press OK.
  15. Pass Information Dialog with Gift Card Invoice.png

    15. Save the Gift Card

    Press the Save button on the Pass Information Dialog.
  16. Finalize Button.png

    16. Finalize the Sale

    Press the Finalize Button to complete the sale.