Print Gift Cards Purchased Online (SB)

Modified on Mon, 2 Mar, 2020 at 2:17 PM

When a guest purchases a gift card online, it is important that we print the card and mail it as quickly as possible to provide good customer service.

1. Check for New Purchases
To check how many gift card purchases need to be printed, visit http://database/Reports using Internet Explorer.
2. Gift Card Purchases Report
Click the Gift Card Purchases report.
3. View the Report
With “Printed? False” selected, click the View Report button.
4. View the List
A list of Gift Cards purchased online and not yet printed will be displayed on the screen. If there is only one purchase waiting to be printed, the details of that transaction will be displayed. If there are any sales listed, proceed to the next step.
5. Open Batch Print
On Guest Services 03, open Batch Print (the red star icon). Guest Services 03 and the Admin Sales Point are the only two with label printers set up for Gift Card printing.
6. Log In
Log in with your swipe card or username/password.
7. Load Saved Criteria
In the Saved Criteria Drop Down, select Gift Cards.
8. Set Last Pass Selected to Zero
Make sure that Last Pass Selected is set to zero.
9. Set Date Range
Make sure that the Sold On date goes sufficiently into the past to find all prior sales that have not yet been printed, then in the Through section click on the Now button to select all Gift Cards sold through current date and time.
10. Go
Press the Go button. Gift Cards and Mailing Labels will now print.
11. Test Each Card
Press CTRL+D in Sales and swipe each gift card to verify that the magnetic strip was encoded properly.
12. Write Amount in Mailer
Write the amount of each gift card that was shown with the CTRL+D swipe in a gift card mailer and place the gift card between the tabs in the mailer.
13. Prepare for Mailing
Put each gift card and mailer into a separate envelope and affix the correct mailing label to the envelope. Each mailing label will have the last four digits of the Gift Card number that it goes with (not the PIN). Seal the envelope.
14. Bring to Admin
Bring the sealed envelopes to the third floor and leave them in the outgoing mail basket next to the postage machine.