Exchange a Season Pass for a Different Pass Item

If Sales is not already running, start it and swipe your Employee ID at the login screen.

Type the first three characters of the guest's first name in the first Name box and the first three characters of the guest's last name in the second Name box, then press the Search button. If multiple guests match the search criteria, select the correct guest from the list.

Select the pass to be exchanged from the list and press OK. Only Active passes can be exchanged.

You must NOT use the Exchange button, which can only be used to create a new pass of the same type. Press the Refund button on the Pass Information dialog. If a modifier such as pass insurance was part of the original transaction, Sales will prompt you to add it to the refund. If it does, select yes. Sales will return to the Guest Information Dialog. Press Save, then Close.

After the pass to be returned has been added to the sale, select it and press the Validate button.

On the Validation tab, enter the pass number of the pass being returned. This number can be found on the Void Pass tab. Press the Check Button to confirm that the pass is valid for a return. If the check returns OK, then press Save.

Add the correct pass item to the sale.

Press the Set Guest button for the new pass item. The Information Dialog will be displayed.

Type the first three characters of the guest's first name in the first Name box and the first three characters of the guest's last name in the second Name box, then press the Search button. If multiple guests match the search criteria, select the correct guest from the list.

Pressing the Save button will set the guest for the new pass item.

If the new pass item is to be sold at preseason pricing, you may need to use the DateTime button to select a date on the calendar that was before preseason pricing ended.

Finalize the sale, selecting the correct payment type and amount if necessary.